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The Computer Manager, Inc. offers Extended Service Options (ESO's) for DEBT$NET® collection software. These options provide enhanced functionality to large collection agencies, or agencies which have specific client-driven requirements. Your agency may require one or more of these options. By providing them as add-on packages, you only pay for the features you require. The following are examples of extended service options now available: Accurint is a collection industry skip tracing service which maintains a comprehensive consumer database containing over 20 billion records compiled from more than 400 sources. At a minimum, these sources confirm existing records and offer multiple telephone, name and address records. Acollaid is a collection industry skip tracing service which maintains a comprehensive consumer database containing over 120 million households, most with telephone and social security numbers. The Acollaid Module provides an interface between the Acollaid database and DEBT$NET® . (To use this interface you must first be a subscriber with Acollaid.) The BANKO® Interface allows an agency access to bankruptcy cases and deceased debtor information. This service consolidates and updates bankruptcy cases from all fifty states, the District of Columbia, and Puerto Rico daily, supplying timely, accurate, and complete bankruptcy information. The Check Verification Module allows an agency to download the status of NSF check collection accounts into a check verification system. The module produces a file containing the new checks to be added to the verification system's negative database, in addition to a list of paid checks to be deleted. The module supports multiple vendors. The Client Upload/Input Module allows for electronic loading of debtors and accounts into DEBT$NET® with various file formats. The Client Input portion of the module gives your clients an interface which allows them to easily provide you with a file on diskette or via modem which contains their debtor/account information. Client Upload is then used to read the files and create debtor and account records in DEBT$NET®. This program allows clients to access your DEBT$NET® databases from their location. Clients are allowed to review only accounts which they have turned over for collection. Access is password protected using remote access software and allows clients to review debtor accounts, payment history, notice history, promises made, and collector notes. CMS-1500 or UB04 Medical Forms Allows you to capture
debtor information on health insurance claims and to print the Health
Insurance Claim Forms. Once completed, the forms are ready for
submittal to the appropriate insurance companies. Collector Monitor assists you in supervising the productivity of collectors. From the Collector Monitor you can produce reports that document the performance statistics of your collectors and view on-line the current activities of designated collectors while they work in DEBT$NET®. These features facilitate collector supervision and training, and let you analyze productivity and maintain accountability of collectors. The Consumer Credit Reports option allows your agency to request, pull and print credit reports on debtors as well as view them from the debtor screens in DEBT$NET®. This is done on-line with a modem by calling into a credit bureau such as Equifax, Experian, or TransUnion. The credit report can then be downloaded, saved, reviewed, printed, and/or transferred into the DEBT$NET® debtor screens. This module also provides an activity log to track and monitor administrative costs. The Credit Card module allows you to instantly verify credit card information and take payments using a VISA or MasterCard. The module provides real-time authorization and credit line hold via Electronic Payment Providers, Inc. Credit cards can be used when posting transactions, or when setting up post-dated payments. Credit card information can also be securely stored for future payments. Real-time integration between the IAT CT Center Predictive Dialer (PD) and DEBT$NET® allows account information to be instantaneously updated. This eliminates the risk of duplicate calls and makes it possible to create and run multiple dialing campaigns any time of day, without system interruption. System pacing is by individual agent or campaign. Predictive, preview and power dialing modes can also be used simultaneously. Skills-based routing sends calls to the right agent at the right time based on a variety of user-determined parameters. Inbound/outbound Interactive Communications (IC)is available on the same platform with a batch interface to DEBT$NET®. IC has all the features of the ESO, SmartCollect Pro (legacy product), and more. IC does the work of multiple agents, increases qualified callbacks, asks for debtors by name, and when used together, enables the dialer to deliver collection messages in place of hold messages. The document Imaging Module lets users scan images (such as letterhead logos, NSF checks, etc.) directly into DEBT$NET®. The scanned images are saved in the debtor, account, client, or contact manager files, where they may be accessed through DEBTt$NET® as needed. Electronic Funds Transfer (ACH) Interface This module allows you to use electronic funds transfer for the deposit of debtor payments and the re-depositing of NSF checks. Payments are marked as electronic funds transfers, then exported to a third party ACH software package. This module requires the purchase of additional software. Visit Electronic Banking System's website Email Direct Extended Service Option (ESO) allows you to send email to clients and debtors from within DEBT$NET®, without exiting to another email system. Emails can be sent to clients, prospects, and users within your agency. Reports can be emailed in one of two ways, direct from the report option screen, or batched during routine operations. Experian® Collection Advantage The Experian Collection Advantage Extended Service Option (ESO) provides you access to an Experian service. Data from collection activity files is forwarded to Experian, and they calculate a score to indicate how “collectable” the debtor’s account(s) are. In addition, Experian will provide service members with additional information (e.g., updated address) via a return file. Internet Dialer Interface Module The Internet Dialer Messaging Interface Module Extended Service Option (ESO) allows your agency to communicate with debtors quickly and easily through a call tracking service. The Internet Dialer ESO helps you expand your call volume and success rate by communicating with an unlimited number of debtors anywhere in the world through various vendors which provide messaging interface. The Internet Dialer ESO sends personalized, automated messages to your debtors, based on the accounts that you have selected from your active account list in DEBT$NET®. Module allows you to record Judgment information and to indicate which accounts were included in the Judgment. The Judgment system maintains a record of the original Judgment amounts including principal, interest and legal fees. DEBT$NET® updates these fields as payments are posted to the included accounts. This service option provides detailed tracking of legal expenses incurred during the collection process. Clients can be billed in advance or as costs are incurred. Client statements show expenses billed and reimbursed. The Outside Commission and Legal Reports reflect the transactions for the period that involve legal costs. The MICR Reader Module simplifies the input of NSF checks into DEBT$NET®. The MICR Reader Module allows the check to be scanned during the account add process. DEBT$NET® then checks existing debtors to find matches to the bank routing number and account number combination. If a match is found, the debtor is displayed and the scanned data is carried to the Account Maintenance Screen. If no match is found, the debtor is added as usual and the scanned data is carried to the Account Maintenance Screen. This module allows an agency to take advantage of the time and cost savings outsourcing can generate for large volume printing by providing an interface to the various outsourcing firms. Notice information is printed to a special file which is then electronically transferred to the selected outsourcing firm. Venders: The PhoneCheck Module allows users to create and print checks for debtors making payments over the phone, including postdated payments. By entering debtor banking information, account number, routing number and check number, users may print checks for that debtor payable to the agency. This speeds the collection process by allowing users to quickly process debtor payments without the hassle of mail lag times and delays. The Predictive Dialer Interface allows DEBT$NET® users to use a predictive dialing system. The agency can then separate the tasks of dialing debtor phone numbers from the handling of debtor contacts by collectors. It lets a predictive dialer dial the numbers, then quickly and easily transfers live debtor contacts to a collector workstation. The interface lets you build a calling list allowing collectors to select accounts from the DEBT$NET® Call List or their active account list. The TransUnion Collector’s Prioritization Engine (CPE) is a service offered by TransUnion in which data from collection activity files is analyzed. TransUnion uses the data to calculate a score to indicate how “collectable” the debtor’s account(s) are. In addition, TransUnion will provide service members with additional information (updated address, tradeline data, and feedback from debtor) from their data files. DEBT$NET® can capture this data from TransUnion and attach it to the appropriate debtor record. The debtor score can be used select accounts and reassign them, or used with DEBT$NET®’s own work scoring process and used to prioritize collector’s work activities. Additional data is captured in extended references for the debtor. Web Access is a web interface allowing clients to view their accounts over the internet. Clients are able to submit new accounts and report payments. When Web Access is coupled with Client Upload, agencies can import accounts submitted through Web Access. Any client updates and cancellations are sent to the agency via email. |
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