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Acrobat is required. If you need to download click here.
Debt Collection Software Evaluation Form
Evaluation Support
The evaluation of collection agency software breaks down into these basic steps:
Agency Requirements Analysis
Preliminary Market Canvas
Comprehensive Software Feature Analysis
Company Investigation of Software Vendors
The following paragraphs describe these steps in further detail.
Agency Requirements Analysis
Determine agency requirements by examining agency operations. Since
most software will cover "normal" business practices, pay close
attention to specialized functions of the agency.
Review:
-The categories of collections your agencies pursue (Retail, Medical, Checks, Commercial).
-Special and Priority Client requirements, closely examine agencies
financial deals, reporting, and automated processes.
-Specialized Markets the agencies deal with (debt buying, student loans).
-Daily Operations such as data entry, payment processing, skip tracing,
legal processing, notice generation, credit reporting, etc.
-Supervisory requirements for monitoring the collection floor, production levels.
-Accounting practices such as statements, trust accounting, month-end
processes, activity tracking, collector compensation, and auditing
requirements.
-High-profile problems the agency is currently trying to resolve.
-The growth plan of the agency.
Evaluate the adequacy of your existing equipment.
Preliminary Market Canvas
The preliminary market canvas boils down the
long list of software vendors to just the top candidates which may suit
agency operations. Analysis of software feature can be time consuming,
which means choose three based on "best fit" look and feel. Check out
product literature, websites, industry sources (trade magazines, trade
conferences), and the recommendations from industry associates, to
narrow the list to a workable size.
Comprehensive Software Feature Analysis
Examine in depth the software features of the
top candidates to ensure that agency requirements are met. Make a list
of required features or use our Debt Collection Software Evaluation
Checklist to help you track the capabilities of each collection system.
Acquire demonstration software and do evaluation walk-thrus to
determine that the software works the way the agency requires, and that
there are competent staff members of the software company to support
the agency.
Company Investigation of Software Vendors|
Having collection software with all the features
the agency needs is not enough. It is important to research the
competency, industry experience, and business practices of the software
vendor. Ascertain the company size, length of time in business, market
share, and industry presence. Inquire into their business practices for
bug fixes, problem resolution, and product advancement. Training,
custom programing, technical support and emergency services are vital
factors to maintaining the health of a collection agency.
The Computer Manager Contact Information
Take a moment and check The Computer Manager's
slide show demonstration on
http://debtnet5.com/software/download_demo.html. If you feel our debt
collection software may meet your needs, click to download the latest
version of the fully functioning 30-day trial basis debt collection
DEBT$NET™ software, and let us help you evaluate our company's
advantages and expertise. Guided Walk-Thru tours of the software can
also be arranged by calling 1-800-552-8397.
If you would like more information about The Computer Manager, Inc., contact:
The Computer Manager, Inc.
toll-free at 1-800-893-6335,
Acrobat is required. If you need to download click here.
Debt Collection Software Evaluation Form
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